Contact Us
Box Office: (401) 421 - ARTS (2787)  Administration Office: (401) 421 - 2997

FAQs

What is PPAC's Security Policy?

PPAC requests that all guests arrive as early as possible and bring minimal personal belongings to the Theatre. Guests entering PPAC are subject to search at the discretion of management. PPAC uses metal detectors at all performances. All bags are subject to search; bags that pass inspection must fit comfortably under a seat. Laptops, briefcases, suitcases, and outside food and beverages are not allowed in the building. Any items confiscated will not be returned. PPAC does not provide an area to check bags, coats, or any personal belongings. Please note that a Providence Police detail is on site at all PPAC events. PPAC management reserves the right to change the security policy or implement any security measures required for any performance without advance notice.

How do I purchase tickets?

Please note that the Box Office window is temporarily closed; however, tickets may be ordered online at any time.  Tickets may also be purchased by phone at (401) 421 - ARTS (2787), or you can fax your order to the PPAC Box Office at (401) 351-7827.

You may also call (401) 574-3136 for assistance with subscription information from Sharon Corcoran in Direct Response or email; [email protected]; M-F, 9A-5P.

For group information (10 or more for shows in our Taco/The White Family Foundation Broadway Series and Encore Series, and for most family shows) and special group discounts for students and senior citizens, contact Paul Hiatt at (401) 574-3162 or email [email protected].

What are the Box Office hours of operation?

Please note that the Box Office window is temporarily closed; however, if you have a Box Office question, please call (401) 421-ARTS (2787) or email [email protected]A Box Office representative will be happy to assist you! 

What is the dress code?

Although there is no formal dress code, PPAC patrons typically wear smart casual clothing.

What time should I arrive?

We suggest patrons arrive approximately 30 minutes prior to the performance.

Latecomer Theatre Policy: Touring companies set the policy for allowing those who arrive past curtain time into the theatre. PPAC must ask late-arriving patrons to wait until the approved time to enter the theatre. Please plan ahead to arrive early and relax before the show begins.

What if I arrive late?

Although patrons make every effort to be on time for events out of respect for the performers and other theatergoers, sometimes traffic or weather problems intervene and late arrivals occur. Patrons arriving after curtain time may need to wait until the next available entrance time as determined by the guest performing company. Patrons may view the performance on the Flat Screens in the Lobby until they can enter the Theatre.

How long will the show last?

Most PPAC events are usually two to three hours long, including an intermission. We include approximate run times in our Welcome emails, and the run time is also noted in the show's program book.  

Will there be an intermission?

To find out if there is an intermission, you can contact the Box Office at (401) 421-ARTS (2787)  beforehand, ask an usher  or check your program book before curtain time.

Where do I park?

Parking is abundant and conveniently located close to PPAC in all directions. Metered street parking is available on the side streets surrounding PPAC.


Please click here to see a map which highlights available pay parking lots and garages.

Where can I find directions?

The Providence Performing Arts Center is located at

220 Weybosset Street
Providence, Rhode Island 02903

Please click here for directions to PPAC.

Am I allowed to bring my cell phone into the Theatre?

You may bring your cell phone into the Theatre, but your phone must be turned off for the duration of the performance.You may not take photos or video of the performance with your cell phone.

Can I bring food and drinks into the theatre?

Outside food and drinks are not allowed in the theatre. However, food and beverages are sold at our concession stands prior to the show’s beginning and also during intermission; these can be brought into the theatre.

Can I bring my camera with me into the theatre?

Cameras and other recording devices are not allowed in the theatre at any time. The only time cameras are allowed is if a photographer is approved by both the venue's and artist's publicity teams in advance of the performance.  

What is the theatre’s policy regarding inclement weather?

In the case of inclement weather, please visit our website or check your local TV or radio station for up-to-date event information. To obtain further information or assistance, please call the Box Office at (401) 421-2787.

What accommodations do you provide for guests with disabilities?

The Arcade, Grand Lobby, Orchestra Level, Mezzanine and First and Second Balconies are fully accessible from Weybosset Street. Notify the Box Office in advance of any physical limitations that restrict seating assignment. First floor restrooms, telephone and water fountain are fully accessible; restrooms off of the walkway behind first dress seating are also fully accessible, Ushers are available to assist patrons.

 

Sign Interpretation, open caption, and/or visual description services are available upon request for Saturday 2P performances of the Broadway and Encore Series as well as other presentations.  For details, please call the Box Office at (401) 421-2787.  

Assistive Listening Devices are available on a first-come; first-served basis in the Grand Lobby across from the Aisle 5 entrance.  A driver’s license or credit card will be requested as a deposit.

Elevators provide access to the Mezzanine and First and Second Balconies.

What if I leave something behind at the Theatre? Do you have a lost and found?

Patrons who lose articles while attending a performance are invited to make all inquiries and claims with the Providence Performing Arts Center Administrative Offices by calling (401) 421-2997, ext. 0 on Monday – Friday, between the hours of 9A and 5P.

What is the Center’s policy about exchanging tickets?

For information regarding ticket exchanges, please call the Box Office at 401-421-2787.

What is the theatre’s Out-of-State Ticket Policy?

There is a limit of 8 tickets per performance per person/credit card; regardless of the number of transactions. Credit cards with a billing address outside of RI, MA, and CT will be limited to 2 tickets. We reserve the right to cancel any ticket orders if they are purchased with intent for resale. Ticket purchases are closely monitored; any sales above set parameters are subject to cancellation without notice. All tickets purchased by patrons from states other than RI, CT, or MA will be held at the Box Office for pick-up. A valid photo ID and the credit card used to purchase will need to be presented when picking up the tickets. No exceptions will be made.

Please call (401) 421-ARTS (2787) with any questions. Thank you and we appreciate your patronage!

Where is the PPAC Administration Office located?

The PPAC Administration Office is located on the 2nd Floor of the Loew's Theatre Building at 220 Weybosset Street. 

The Administration hours are Monday - Friday, 9A - 6P and the telephone number is
(401) 421-2997.

Is there an ATM on the premises?

Yes, an ATM is located by the PPAC Box Office window in the Theatre's Arcade.